Frequently Asked Questions

  • Please contact our customer service team at orders@bakedbylilly.com.au as soon as possible, and we’ll do our best to accommodate your request.

  • Our cookies are baked fresh with no preservatives, so they don’t last like the processed ones filled with artificial ingredients. They’re good for up to two weeks. If you think they won’t be finished in time, simply freeze them upon arrival to keep them fresh for up to one month.

  • For best freshness, store your cookies at room temperature in a cool, dry place. 


  • Yes, we regularly offer promotions and discounts! Be sure to check our Instagram or website for the latest updates bakedbylilly.com.au

  • We offer delivery and catering services to meet your needs.


  • Currently, we don’t offer international shipping, but check back soon for updates!


  • Our cookies are baked in a facility that processes allergens, so while we take precautions, we cannot guarantee that our products are free from traces of specific allergens. Please check our ingredient list or contact us at hello@bakedbylilly.com.au, especially if you have specific allergies.

  • Yes, we love collaborating! If you’re interested in partnering with us, please reach out to hello@bakedbylilly.com.au to discuss potential opportunities.

  • Yes, we cater to events and offer bulk orders. Feel free to reach out to us for custom options and pricing!


  • Absolutely! You can follow us on @baked_by_lilly to see our latest creations and promotions.


  • We get new flavours often! Be sure to check our website or follow us on Instagram @bakedbylilly regularly to stay updated on when new flavours are coming your way.